FAQ

Ordering

How do I know my order went through?

You'll get a confirmation email within a few minutes of checkout. If it hasn't arrived, check your spam folder first, then contact us and we'll confirm it manually.

Can I change or cancel an order?

If your order hasn't shipped yet, yes — contact us as soon as possible and we'll change or cancel it. Once it has shipped, use the return process instead.

Shipping

How much is shipping?

Shipping is free on orders over $70 USD. Below that, it's a flat $8.00.

When will my order arrive?

Delivery times vary by product and destination — the checkout shows the estimate for your address before you pay. If an order is running late, contact us and we'll chase it.

Do you provide tracking?

Yes. Every shipment gets a tracking number, emailed to you as soon as it's on its way.

Returns & refunds

What is your return policy?

30-day free returns with a prepaid label. If something isn't right, contact us within 30 days of delivery and we'll email you the label — no arguing, no restocking fee.

What if my item arrives damaged or isn't as described?

Send us a photo and your order number. We'll ship a replacement or refund you in full — whichever you prefer.

When will I get my refund?

Refunds are issued to your original payment method once the return is scanned by the carrier, and typically appear within 5–10 business days depending on your bank.

Products

Are the photos accurate?

Product photos are checked against the item as it actually ships. If anything you receive doesn't match what you saw, that's covered by the return policy above.

Is checkout secure?

Yes — payment is processed by Shopify's PCI-compliant checkout. We never see or store your card details.

Contact

How fast do you reply?

We answer every message within one working day.